Soar Autism Center - Central Park

**If you value your child’s well-being and your time, I strongly suggest looking elsewhere.** From the start, our experience here was marked by poor communication and disorganization. On one occasion, while I was *literally* in the middle of dropping off our daughter, I received a call from Megan informing me that due to an internal scheduling error, they needed to change the session to a time that worked better for *them*. This kind of last-minute shift became a pattern, not an exception. There is also an alarmingly high turnover of RBTs, which is deeply unsettling for children—especially those needing consistency and structure. We had just received our daughter’s diagnosis and were desperate for support, but looking back, we would’ve been better off keeping her home. In just a month, we noticed regression in her behavior, more resistance, less willingness to participate in tasks, and increasing frustration. Consent and professional boundaries were also a major issue. Staff members seemed to have no understanding of parental authority or transparency, and when concerns were raised, they deflected accountability and acted as though we were being unreasonable. At one point, they even threatened to call the police after *we* expressed justified frustration about their mishandling of our daughter’s care. We often arrived on time, only to wait 30 minutes to an hour with zero acknowledgment or apology. Any efforts to follow up were met with gaslighting or deflection. It felt like they were more interested in protecting themselves than actually helping our child. What’s most disappointing is the level of incompetence and lack of empathy shown in a space that should be safe, structured, and supportive for families navigating a difficult journey. Repeatedly being asked to attend meetings we had clearly declined only added to the stress. This experience caused nothing but pain and frustration for our family. We came seeking help and left feeling more lost than ever.

DO NOT BRING YOUR KIDS HERE!!! I enrolled my child here in July, and after just one month, I pulled her out immediately—without even officially telling them because of how poorly we were treated. The communication was always disorganized, and there was constant turnover with staff. It was obvious the employees didn’t care about their jobs, which made me feel unsafe leaving my child in their care. They canceled on me multiple times, even once when I was just 5 minutes away, in an Uber on my way there. As a single mom and a student, this caused major disruptions. I had to cancel class and pay for another ride out of pocket. The lack of professionalism is so shocking. After I left, they kept emailing me, pressuring me to sign paperwork in exchange for the car seat I left behind. When I finally went to pick it up, they gave me some random autistic boy’s car seat instead and said, "Here, take this." I didn’t want that! I wanted the car seat I left there. They lied about the car seat just to get me to waste my time and money coming back. From the start, it was clear they were more interested in making money than actually helping. They treat you horribly, especially if you seem like you come from a lower-income background. If you value your time, money, and your child’s safety, stay far away from this place! Very FAR ⚠️⚠️ They are money hungry .

An amazing collaborator in the community for individuals with ASD. We appreciate our partnership with you and your wonderful team!

We started here before moving to a center closer to our house. Therapy always has its ups and downs but watching my kids say their first words here was like magic. Don't know where we would be without them!

Most parents want to be sure that those who will be around their children would treat them as their own, and Soar does just that. My daughter has achieved so many goals plus more being at Soar, I love the staff and appreciate the fact they have everything at this center(ABA, speech, OT, diagnostic). I recommend this center to any parent who has a child on the spectrum. No words can describe how thankful I am for this center.