Triangle ABA Therapy In North Carolina - ABA Therapy North Carolina

When I interviewed with Triangle, I was promised a collaborative team that “works from the heart” and that good training was a priority. None of that turned out to be true. I started just 3 days after passing my BCBA exam, and by day two I was expected to bill. That week, they wanted me to hit 27 billable hours. Let that sink in — no training, no guidance, just thrown straight into client care. Amber (the owner) loves to say “we’re clinician owned” and “we do in-house training.” True, but when I started, even the RBTs weren’t getting their BACB required 40 hour training. That’s a huge ethical and compliance issue. Communication? Practically non-existent. Management doesn’t sit down to talk to you — they tell you things in passing. One day in the middle of session (2pm in the day) I was told “hey, you have a new client tomorrow at 9am.” Another day, my manager added a meeting to my calendar without asking me. When I deleted it thinking it was a mistake, she walked into my session and asked if I could “reschedule our meeting.” They make decisions for you, not with you. Amber was all smiles and charm in my interview. After I got hired, I can count on one hand how many times she spoke to me — & every single time, I was the one who initiated it. She never once checked in to ask if I needed help or how things were going. When another BCBA asked if I could get some training, Amber said no. In meetings, she tells BCBAs we should tell parents that “Triangle is the best because we care” and that other companies only care about money. Triangle has become exactly what she claims other companies are. They care more about marketing & “building an empire” (her words) than about their staff or the kids. She’s on a path to serving 300 clients! (But is struggling to maintain the current 40). They started switching client rooms around in the middle of the day without warning anyone — just so they could cram in more clients (individual therapy rooms are a thing of a past). One of my kids struggled upset because his stuff was suddenly in a new room, and no one told him. Imagine someone moving all your things without asking. They don’t care. All the clients could’ve been involved in this big change! & should have been! They deserve to be apart of things that impact them. When I put in my 4-week notice (Oct 31), they confirmed my last day would be Nov 28. The following Tuesday, I was told — IN THE HALLWAY — “hey, today’s actually your last day.” I asked why. My manager said, “that’s just what we decided.” No explanation. Then I get an email accusing me of “abandoning my clients” and threatening to report me to the BACB — even though they revoked my email access immediately after I left the clinic so I couldn’t do any of the transitions they claimed I didn’t do. Btw, I had a hybrid position, meaning I was able to leave if I want to leave! That doesn’t mean that I wouldn’t finish my duties at home! They’re trying to rewrite the story to protect themselves. I messages Amber directly, and she blocked me. That’s the kind of “leadership” you can expect. As you can see, my first message sent. The second one did not because I was blocked. And to top it all off — last Thursday, Amber told her staff to go leave positive reviews on Google & Glassdoor. She even informed us NOT to use our work emails in the reviews. I urge staff and families to tell the truth about their experiences. I know I’m not the only Triangle employee who’s been treated this way. I also have seen several clients discharge services in my short 4 months of being there. To the people who work under Amber and just do as she says — why? You don’t have to be subjected to treating people poorly. That is NOT in your job description. Ask questions. Stand up for what is right. These clients and staff deserve better. Triangle ABA talks a big game about caring and being clinician-owned. The truth is they care about money, control, and appearances. The second you stop being useful to them, you’re disposable. If you’re a BCBA or RBT thinking of applying here — don’t. You deserve better.

It has taken me a while to write this review, as I wanted to express my thoughts clearly and thoughtfully. Initially, I hesitated to share my experience, but I believe it’s important for other parents who may have had their child diagnosed with ASD and are searching for quality ABA therapy. When we first started with Triangle ABA, I believed it was the best decision for our family, especially for my son, who is on the spectrum. The CEO, Amber Nelms came with open arms and up to first couple years — he was blossoming and making significant progress, thanks to his Behavior Technician (BT/RBT) Leah and his original Board Certified Behavior Analyst (BCBA) Laura. However, when we learned that Laura was leaving the company, we were crushed. After that, my son went through three different BCBAs and numerous BTs and RBTs not even in a year, just over the course of a few months. Unfortunately, this instability led to a noticeable regression in his progress. I began to see many red flags: the communication was inconsistent, the frequent changes in staff created confusion, and there were many instances of intention not matching execution. Additionally, we experienced frequent policy changes that only added to the sense of chaos. By March 2025, feeling hopeless, I started searching for a new ABA clinic that would better serve my son's needs and our family. After hearing from Leah about her departure, it became clear to me that Triangle ABA was not the right environment for him. When we finally made the decision to switch to a new ABA Therapy. The new environment has been much more supportive and beneficial for my son. As a piece of advice for the management at Triangle ABA, I feel that the owner, Amber Nelms, appears more focused on her presence as a “social media influencer” rather than the day-to-day operations and the needs of her staff and clients. This misplaced focus contributes significantly to the dysfunction within the company. I hope this feedback helps other families make informed decisions as they navigate their therapy options.

Working with Amber, owner of Triangle ABA, was a great experience! Their passion for helping children and creating a welcoming, functional space really stood out. It was clear they care deeply about their mission. I was proud to help them find the perfect location—highly recommend them and the amazing work they do!

Triangle ABA has been nothing short of a blessing. As a new parent of a child with autism, everything can appear to be a little crazy, but you have so many choices to make and you want to ensure that you make the best one. From the very beginning, they went out their way to ensure that I felt relaxed every step of the way. The owner personally called me and was able to relate to what I was experiencing, having a child that has autism as well. In fact, all of the staff there are in some way connected to a family member that has autism and have experience in that area. This factor allows them to heartfully connect to their patients. For each member of my child's team, they really have taken a personal interest in my son's development. I am sooo grateful. I recommend this school to anyone. There entire team is awesome.

My son has been at Triangle ABA for 2 and half years now and I have seen nothing but growth from him. My son started off mostly non-verbal but through intense therapy at Triangle, I have seen him over time become more social and develop more problem solving and critical thinking skills. We still have a ways to go as progress takes time and patience, but I am thankful for the small steps! The staff is wonderful. They helped me navigate the insurance application/authorization process with ease. His BCBA and RBTs have been wonderful...truly dedicated to his growth and care about the kids. The facility has lots of space and room for activities and growth. Amber also hosts several parent trainings to help you learn skills and connect with other parents. I would defintely recommend!